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  1. CertifID for Buyers/Sellers
  2. Identity Verification

Identity Verification

Answer questions and get common resolutions for the identity verification process through CertifID.

Identity Verification Frequently Asked Questions

  • Supported Device List for Identity Verification
  • What is the QR code for?
  • How do I know if I completed the identity verification?
  • Which documents are supported for Identity Verification?
  • Do I have to remove accessories, like glasses or hats, when taking the selfie picture?
  • It says "Your identity cannot be verified" - what should I do?

Identity Verification Troubleshooting

  • Why will my camera not open?
  • My ID document won't scan - what do I do?
  • Issues with Match ID Verification
  • Granting Permission to Use Your Device’s Camera
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