Why will my camera not open?

When completing a Match request through CertifID, you will need to grant permission to your device's camera in order to complete the identity verification.

NOTE: You will be prompted twice to grant permissions to your device's camera. You must allow permissions both times in order to complete the verification process.

1. If the camera will not open, check your settings to allow the browser to use the camera. Please see this article on how to grant permission to your device's camera
2. If you see a blank window, copy and paste the link from the email or text message directly into your browser.

Still having issues with your camera's permissions? Feel free to reach out to our Support team at [e-mail]!