In order to complete the identity verification process you must use a mobile device from the list below:
Supported Devices
Apple | Samsung | Other |
iPhone 15 iPhone 15 Plus iPhone 15 Pro iPhone 15 Pro Max iPhone 14 iPhone 14 Plus iPhone 14 Pro iPhone 14 Pro Max iPhone SE (3rd generation) iPhone 13 iPhone 13 mini iPhone 13 Pro iPhone 13 Pro Max iPhone 12 iPhone 12 mini iPhone 12 Pro iPhone 12 Pro Max | Galaxy S23 Galaxy S23 Ultra Galaxy S22 Galaxy S22 Ultra Galaxy S21 Galaxy S21 FE Galaxy S21 Ultra Galaxy A03 Galaxy Tab Active3 | Motorola G Pure Tracfone Blue View 2 |
Devices that are not on this list have a lower camera resolution than is required in order to complete the identity verification process. You may experience issues with opening the camera or being able to capture images for the selfie and ID scan. Please make sure that the device you are using is on the supported device list to complete the identity verification process.
Still having issues with supported devices? Feel free to reach out to our Support team at support@certifid.com!
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